Can I get a refund on my tickets or gift certificate after purchase?
All sales are final. There are no refunds.
It's my first time doing an escape room! What should I know?
Great question! Your mission specialist will have some tips and tricks for you on-site. But if you're looking for a little extra preparedness... You will be most likely to escape if you remember two things: Communication is key. Make sure…
Do you suggest places to shop, drink, eat, and sleep in Wicker Park? (Dorothy: My, my, places to eat come and go so quickly here.)
YES! All of these places are in easy walking distance of ‘The Time Gallery’: EATS near The Time Gallery Big and Littles (Good Food Good Vibes): Tacos, Sandwiches, Burgers, Fries, Drinks all served with GREAT vibes Antique Taco (Fun, Fancy, Tacos.)…
How do I redeem a discount/promo code?
You will need to register your tickets one at a time to redeem multiple codes. The process to redeem a discount code or voucher is listed in 4 easy steps below: Click the ‘Book Now’ button at the top of this…
How do I order tickets?
We recommend purchasing your tickets by clicking the button at the top of this page. However, if you prefer to book tickets over the phone, you may email us at [email protected] or call the Escape Artistry Box Office at 773-789-9535 and…
How many participants are in a session?
Time Gallery: Roaring Dan's Pirate Dungeon General Admission escapes can accommodate up to 8 time travelers Private Parties can accommodate up to 10 time travelers Time Gallery: Duck & Cover Classroom General Admission escapes can accommodate up to 8 time…
What is an Escape Room?
An Escape Room is a space that has been decorated, designed, and decked out with a theme and puzzles that you and a group of friends will have an hour to solve. Traditionally, the end-goal of an Escape Room is…
What happens if I arrive late?
DOORS WILL CLOSE AT THE EXACT TIME SHOWS START. We highly encourage guests to arrive fifteen minutes before their game is due to start. This gives your group time to check-in, use the facilities, and store your belongings before the…
How long should I plan for an Escape Artistry adventure, start to end?
We suggest planning to spend 1 ½ hours at Escape Artistry. You should plan to arrive at least 15 minutes early to sign in, get instructions, put away personal belongings, use the restroom, etc. The group will be in the…
Where do I park?
Suggested Parking for Escape Artistry: After 6pm parking on parts of Paulina and Hermitage are free. WE DO NOT SUGGEST PARKING IN THE SHOPPING CENTER PARKING LOT. The rest of the parking around Wicker Park is permit only or paid…
How do you suggest I get to Escape Artistry?
Escape Artistry is one and a half blocks from the Division Blue Line El Station. The 50 Damen Bus, 72 North Ave Bus, and 56 Milwaukee Bus also run directly in front of our location. Bike parking is available in…
How old do guests have to be?
Anyone under the age of 18 must have a release waiver signed by their parent or guardian in advance. Junior Sherlocks age 16 years or younger must be accompanied by a paying adult (one adult per four kids). A minimum…
Is this a suitable event for someone who doesn’t understand or speak English?
Yes, as long as they are accompanied by someone who can translate for them. We require at least one member of a group to be fluent in English in order to translate all the rules. Clues and puzzles could be…
Are cell phones permitted in the room?
Cell phones are not allowed in the room. We have a safe space for guests to leave their phones, bags, and personal items while they attempt to escape. There will be an opportunity to take group photos afterwards.
Is this a suitable event for someone who is claustrophobic?
Yes. There is a way to exit the room should a claustrophobic guest need to be let out. If the claustrophobic person is comfortable in a standard size business office with tall ceilings you will feel just fine in our…
What should I bring with me?
A sense of adventure. A willingness to try new things. Patience, creativity, logical problem solving skills, and a sense of humor. All the materials needed to answer the clues, riddles, and puzzles are inside the room.
Is this a suitable event for someone who is epileptic?
Yes. There are no strobe/flashing lights used in the show. There is a TV monitor in the lobby and rooms. No images displayed on these screens or any activities are known to cause epileptic episodes. If you have specific triggers or have…
Where is Escape Artistry?
2nd floor of 1342 North Milwaukee Ave, Chicago IL 60622 Chicago, IL (Wicker Park)
Can I give my tickets away?
Yes. If you are unable to attend a show you can give your ticket to someone else to use in your place. We also offer gift certificates if you wish to buy a ticket as a gift without choosing a…
Should I buy tickets If I’m not sure I can attend the show?
We highly recommend only booking when you know you can make it since we do not offer refunds. However, if you want to book a room and are not sure how many people will be joining, you can always book…
When are tickets made available?
Tickets are made available three months before the show date (e.g. Tickets for an April 5th escape adventure would be made available January 5th). If you wish to make a reservation more than three months in advance, please e-mail us at [email protected].
Can I order tickets or get help over the phone?
Absolutely! If you're looking to book with us the easiest way is to head to our main page and complete the purchase in our easy-to-use booking calendar, however we are always available to help you via phone or email! Escape…
Is this a suitable event for someone who is deaf, hard of hearing, or blind?
Yes. Printed materials and audio materials are available whenever possible. For any questions about accessibility please do not hesitate to email [email protected] or call the box office at 773-789-9635.
Is this a Suitable Event for Someone Who is Pregnant?
Yes. We suggest pregnant guests know the following information before choosing to buy a ticket: There is no bathroom inside the escape room (there is one nearby, however). If there is an emergency, you may still exit the room before the…
Are your locations handicap accessible?
Yes. However, please keep in mind we are located in historic Chicago buildings and electric scooters larger than a standard wheel chair may be a tight squeeze in certain hallways in the building. Please know that the main entrance of…
Can I attempt to escape any room more than once?
Sure thing! But we do have 5 amazing experiences so why limit yourself to the same one over and over :)
Is this a good birthday party event?
Yes, if this is a birthday event for a group of youth (18 or younger), please know that a minimum of two adults must accompany the group. Please see information in ‘How Old do Guests Have to Be?’ for additional…
Is this a good bachelor/bachelorette party event?
Yes, but please keep in mind we cannot allow obviously intoxicated guests into the rooms. No refund will be issued if guests are not allowed to enter the room because they arrive intoxicated. We suggest you start your party off…